Who controls your data
Apolo Wellness, operating from Athens, Greece, is the controller of the personal data described in this notice. You can reach us at info@apolowellness.com for anything relating to your data.
Categories of data we collect
When you contact us or submit an enquiry form, we collect what you provide: your name, contact details (email, WhatsApp or phone), and details about your pet and your enquiry, for example a travel route, dates, weight, or boarding needs, and any medical or behavioural notes you choose to share. If you apply to join our partner network, we collect your business, contact and service details. Our website also uses essential cookies required for the site and enquiry forms to function, and standard web-server logs (such as IP address and request time) generated automatically by our hosting provider.
Purposes and legal basis
We only use your data for the purposes below, each with its own legal basis under data-protection law:
- Responding to your enquiry — legal basis: taking steps at your request before a possible contract, and our legitimate interest in running the business.
- Providing dog walking directly — legal basis: performance of a contract with you.
- Sharing your enquiry with an independent provider — legal basis: your explicit, separate consent, given on the enquiry form.
- Sending marketing updates — legal basis: your explicit, opt-in consent, given on the enquiry form.
- Preventing spam and abuse of our forms — legal basis: legitimate interest.
- Meeting legal obligations (for example, responding to a lawful request) — legal basis: legal obligation.
How we handle an enquiry
A member of the Apolo team reviews every enquiry personally. We use the details you provide to assess your request and, where relevant, to identify a suitable independent provider, before any of your details are shared with anyone outside Apolo.
Sharing with an independent provider
We do not share your information with an independent provider unless you have separately agreed to this on the enquiry form. That consent is optional and distinct from your consent for Apolo itself to review and respond to your enquiry — declining it does not stop us handling your enquiry directly.
Marketing
We only send pet-care or relocation updates if you tick the optional, unticked-by-default marketing box on the enquiry form. You can withdraw this consent at any time by contacting us.
Analytics
This site does not currently use any analytics or advertising tracking (see our Cookie Policy for the full technical audit). If we add analytics in future, this notice and our Cookie Policy will be updated first, and any non-essential tracking will ask for your consent before it loads.
Data processors we use
We use a small number of service providers to run this website and handle enquiries, each acting on our instructions:
- Netlify — website hosting and enquiry-form processing/storage.
- Proton Mail — our email provider (info@apolowellness.com).
- We do not currently use a separate analytics provider, advertising platform, or standalone database beyond the above.
International transfers
Some of our service providers may process data outside Greece or the EEA as part of their normal operation (for example, Netlify's infrastructure, and Proton Mail's, based in Switzerland, which benefits from an EU adequacy decision). Where a transfer occurs outside the EEA without an adequacy decision, we rely on the safeguards our providers offer, such as Standard Contractual Clauses. Contact us if you'd like more detail on a specific transfer.
Retention
We keep enquiry information for as long as it's needed for the purpose it was collected for — typically while it's active or relevant to an ongoing conversation — and delete or anonymise it once that purpose has concluded, unless we're required to keep it for a legal reason.
Security
Enquiry data is stored using our form and hosting providers' standard security practices. We don't ask for payment details, passports or ID documents through our enquiry forms, and we don't store full lead details in analytics or public logs.
Your rights
Subject to applicable law, you can ask to: access the data we hold about you; correct inaccurate data; have your data deleted; restrict or object to our processing; and receive a copy of your data in a portable format. Contact info@apolowellness.com to exercise any of these.
Withdrawing consent and deleting your data
You can withdraw marketing or provider-sharing consent, or ask us to delete your data, at any time by contacting info@apolowellness.com. Withdrawing consent doesn't affect anything we did lawfully before you withdrew it.
Complaints
If you're unhappy with how we've handled your data, contact us first at info@apolowellness.com so we can try to put it right. You also have the right to complain to your national data-protection supervisory authority; in Greece, this is the Hellenic Data Protection Authority.
Automated decision-making and AI
We do not use automated decision-making or AI systems to process your personal data or to decide how your enquiry is handled. Every enquiry is reviewed by a person before any decision or introduction is made. We may use general-purpose software tools internally to help draft content or manage our own operations, but these tools are not given access to make decisions about your individual enquiry.
Contact
Questions about this notice: info@apolowellness.com or WhatsApp.